Bounce City 321 — Privacy Policy

Last Updated: 12/11/2025

Bounce City 321 (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, submit a booking, or interact with us. By using our website or booking services, you consent to the practices outlined in this policy.

1. Information We Collect

We may collect the following types of information:

A. Personal Information (provided by you)

  • Full name

  • Phone number

  • Email address

  • Delivery address

  • Event date, times, location, and rental details

  • Payment information (processed securely through our platform)

  • Any notes or details you provide during booking

B. Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Device type

  • Browser type

  • Pages viewed

  • Cookies and tracking data

C. Information from Third Parties

We may receive information through:

  • Bouncy Castle Network (our booking software)

  • Payment processors (Stripe, Square, etc.)

  • Analytics tools (such as Google Analytics)

  • Social media platforms (if interacting through ads or DMs)

2. How We Use Your Information

We use your information for:

  • Processing and confirming bookings

  • Delivering and picking up rental equipment

  • Providing customer service

  • Sending important updates about your order

  • Sending promotional offers, marketing texts, and emails

  • Improving website performance and services

  • Preventing fraud and ensuring the safety of our equipment

3. Marketing Texts & Emails (SMS + Email Policy)

By providing your phone number or email, you agree that:

  • Bounce City 321 may send SMS messages, marketing texts, and promotional emails.

  • Message and data rates may apply.

  • You may opt out at any time by replying STOP to SMS messages or using the unsubscribe link in emails.

We do not sell or share your information with outside marketers.

4. How We Share Your Information

We do not sell your personal information. However, we may share information with:

A. Service Providers (Only As Needed)

  • Bouncy Castle Network (booking & scheduling)

  • Payment processors (for secure payment)

  • Google Analytics / Meta Pixel (for tracking website usage)

  • SMS/Email providers for marketing and booking confirmations

B. Legal Compliance

We may disclose information if required to:

  • Comply with laws

  • Respond to valid legal requests

  • Protect our rights, customers, or property

5. Cookies & Tracking Technologies

Our website may use cookies and tracking tools to improve user experience and collect analytics. You can disable cookies in your browser settings, but some features may not work properly if disabled.

6. Data Security

We take the protection of your information seriously. Measures include:

  • SSL encryption via Bouncy Castle Network

  • Secure payment processing (we never store full card numbers)

  • Access limited to authorized personnel

  • Industry-standard data protection practices

However, no transmission over the internet is 100% secure, so we cannot guarantee absolute protection.

7. Your Rights

You may request:

  • A copy of the information we hold about you

  • Correction of inaccurate information

  • Deletion of your personal data

  • To opt out of marketing communications

To make a request, contact us at bouncecity321@gmail.com.

8. Children’s Privacy

Our website and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page with an updated revision date.

Your continued use of our website or services means you accept the updated terms.

11. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your rights, please contact us at:

Bounce City 321

Email: bouncecity321@gmail.com

Phone: +1 (321) 493-6536

Website: www.bouncecity321.com

Brevard County, Florida

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